Versand

SHIPPING POLICY

Order Processing

All orders are processed and dispatched within 1–2 business days (up to 48 hours) after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Pre-order items are shipped according to the estimated release schedule stated on the product page. Release dates may change due to manufacturer, distributor, or supplier delays.

If your order contains both pre-order and in-stock items, the order will generally be shipped once all items become available.

To receive in-stock items earlier, please place separate orders.

Shipping Rates

Germany
- Standard Shipping: €4.99
- Free Shipping on orders over €50

Europe
- Standard Shipping: €8.99
- Free Shipping on orders over €100

Europe (Extended)
- Standard Shipping: €13.99
- Free Shipping on orders over €100

International Shipping
- Standard Shipping: €24.99
- Free Shipping on international orders over €200

Final shipping costs are calculated at checkout.

Estimated Delivery Times

Germany
Estimated delivery time: 2–5 business days

Europe
Estimated delivery time: 3–7 business days

Europe (Extended)
Estimated delivery time: 5–10 business days

International
Estimated delivery time: 7–21 business days

Delivery times may vary depending on the destination country, customs procedures, weather conditions, carrier delays, holidays, and high-demand periods.

All delivery estimates are approximate and not guaranteed.

Packaging Protection

Albums, photocards, figures, plushies, posters, and collectible merchandise are carefully packaged before shipping.

Posters may be shipped folded or rolled depending on the product listing and packaging method.

Customs & Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or additional charges.

These fees are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

International Orders

International customers are responsible for ensuring that their shipping information is correct before placing an order.

We are not responsible for delays, customs fees, rejected shipments, returned packages, or failed deliveries caused by incorrect shipping information or failure to pay customs duties or import fees.

Carrier Responsibility

Once a package has been handed over to the shipping carrier, delivery responsibility is transferred to the carrier.

We are not responsible for delays caused by shipping companies, weather conditions, strikes, customs inspections, or other events outside of our control.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:

Hallyu.Store@hotmail.com

We will do our best to assist you in locating your shipment.

Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery and include clear photos of:
- the damaged item
- the packaging
- the shipping label

We will review the issue and provide an appropriate solution where applicable.

Minor scratches, dents, folds, manufacturing imperfections, print misalignments, or small packaging damage on albums, photocards, boxes, figures, plushies, or merchandise caused during production or shipping do not qualify as damaged items eligible for refunds or exchanges.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your purchase.

We are not responsible for orders shipped to an incorrect address provided by the customer.